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Univerge SV8100
The SV8100 is a unique communication solution for up to 500 users.
Its expandability means it can work at any level, from a technically superb phone system, to a truly advanced unified communications platform.
Business performance is improved significantly by making an entire workforce more reachable wherever they are based.
Part of the UNIVERGE 360 portfolio, the SV8100 creates '360-degree
communication' encompassing fixed, mobile and converged communication such as e-mail, presence and instant messaging.
In short, it makes Unified Communication a reality.
Key features:
- Unique interchangeable handset design
- Unique Netlink survivability between branches
- Unique Bluetooth handset
- Modular architecture for economical scaleability
- VoIP and traditional voice support
- Aggressively priced
- Embedded applications including voicemail
- Mobile Extensions at no extra cost
SV8100 other applications:
Feature-rich applications to increase employee collaboration and productivity
- Voicemail - Users can enjoy one touch access to voicemail as well as listen to messages remotely.
- Desktop Suite - User friendly call management software. Allows users complete control over their telephony from their PC desktop, increasing speed and productivity dramatically.
- SP310 Softphone - A portable handset application which works with Desktop Suite. It's like taking a system phone with you. Ideal for on the road and homeworkers.
- Auto Attendant - ensures customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call, an instruction menu announcement is played, providing them with a choice of dialling options.
- CRM - The SV8100 interacts with popular contact and CRM applications including Microsoft Outlook. It can connect to company databases providing instant access to
customer information.
- Screen pop-ups - Prompted automatically from a call, operators view caller ID as well as
customer information even before answering, enhancing customer service.
- Call logging & telephone call recording - A complete record of all calls made and received can be
made, and also recorded as a .wav file with email-forward options.
- Instant messaging - Personalised instant messages can be sent to other operators to
the PC screen or handset screen, even when a call is being taken.
- Shared whiteboards - Users can share drawing tools over the network such as whiteboards for more interactive conference calls.
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